IdentityAIHub
Ask questions about IdentityNow, Approvals, Certifications, Sources and more.
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IdentityAI Hub
Ask questions about IdentityNow, Approvals, Certifications, Sources and more.
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IdentityAI Hub
Ask questions about IdentityNow, Approvals, Certifications, Sources and more.
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Executive Summary
A Microsoft Teams bot that brings SailPoint IdentityNow identity governance tasks directly into your daily workflow such as approvals, certifications, and access management via natural language.
Natural Language AI
GPT-5.4-mini powered intent router — understands free-text requests and maps them to SailPoint ISC v3 API actions.
Seamless Integrations
Connect with your favorite tools and platforms
Zero Portal Switching
Approvals, certifications, and access requests actioned in under 10 seconds — directly inside Teams.
Enterprise Ready
Built on Azure App Service, Azure SQL, Azure Key Vault, and Bot Framework SDK 4.14.
Executive Summary
A Microsoft Teams bot that brings SailPoint IdentityNow identity governance tasks directly into your daily workflow such as approvals, certifications, and access management via natural language.
Natural Language AI
GPT-5.4-mini powered intent router — understands free-text requests and maps them to SailPoint ISC v3 API actions.
Zero Portal Switching
Approvals, certifications, and access requests actioned in under 10 seconds — directly inside Teams.
Seamless Integrations
Connect with your favorite tools and platforms
Enterprise Ready
Built on Azure App Service, Azure SQL, Azure Key Vault, and Bot Framework SDK 4.14.
Executive Summary
A Microsoft Teams bot that brings SailPoint IdentityNow identity governance tasks directly into your daily workflow such as approvals, certifications, and access management via natural language.
Natural Language AI
GPT-5.4-mini powered intent router — understands free-text requests and maps them to SailPoint ISC v3 API actions.
Zero Portal Switching
Approvals, certifications, and access requests actioned in under 10 seconds — directly inside Teams.
Seamless Integrations
Connect with your favorite tools and platforms
Enterprise Ready
Built on Azure App Service, Azure SQL, Azure Key Vault, and Bot Framework SDK 4.14.
The Challenge
The Challenge
Why identity governance tasks lose priority in busy organisations.
2-3
minutes lost per approval via the ISC portal — multiplied across hundreds of users daily
Internal governance audit findings.
65%
of access reviewers report certification fatigue from disconnected tooling.
Enterprise IAM Survey 2025
10s
is all it takes to approve a request with IdentityBot AI in Teams
vs 2–3 min via portal
Every SailPoint task requires opening a browser, navigating a portal, and logging in
Every SailPoint task requires opening a browser, navigating a portal, and logging in
Managers miss approval deadlines because SailPoint requires context-switching away from Teams
Managers miss approval deadlines because SailPoint requires context-switching away from Teams
Certification campaigns are rushed or rubber-stamped due to complex portal navigation
Certification campaigns are rushed or rubber-stamped due to complex portal navigation
Access request status is invisible — users email IT instead of self-serving
Access request status is invisible — users email IT instead of self-serving
Our Solution
Our Solution
A single Teams bot that understands, routes, and executes SailPoint governance tasks
Natural Language
SailPoint ISC v3 API
GPT-5.4-mini
Azure SQL + Key Vault
OAuth 2.0 Auth
24/7 Support
Platform Workflow
Platform Workflow
Access & Approval Dashboard
AI-powered dashboard for managing approvals, certifications, and requests.
Access & Approval Dashboard
AI-powered dashboard for managing approvals, certifications, and requests.
Access & Approval Dashboard
AI-powered dashboard for managing approvals, certifications, and requests.
Product Demo & Use Cases
Product Demo & Use Cases
Where IdentityBot AI delivers value across the organisation
Access Approvals
Approve or reject access requests with full context in Teams.
Access Approvals
Approve or reject access requests with full context in Teams.
Certifications
Review and certify access items — card by card in Teams.
Certifications
Review and certify access items — card by card in Teams.
Access Requests
Request access to roles, apps, and entitlements from the ISC catalogue.
Access Requests
Request access to roles, apps, and entitlements from the ISC catalogue.
Request Status
Track the status of any submitted access request instantly.
Request Status
Track the status of any submitted access request instantly.
Admin Configuration
IT admins configure SailPoint tenant credentials via a single Teams command.
Admin Configuration
IT admins configure SailPoint tenant credentials via a single Teams command.
Unique Differentiators
Unique Differentiators
Why IdentityBot AI outperforms portal-based governance
SailPoint ISC v3 native
SailPoint ISC v3 native
Teams-native UX
Teams-native UX
GPT-5.4-mini intent routing
GPT-5.4-mini intent routing
AES-256 token security
AES-256 token security
Azure cloud native
Azure cloud native
OAuth 2.0 per-user auth
OAuth 2.0 per-user auth
IdentityBot AI vs. Portal vs. Legacy Bots
IdentityBot AI vs. Portal vs. Legacy Bots
Capability
IdentityBot AI
ISC Portal
Manual Reporting
Capability
BLS360 Dashboard
ISC Portal
Legacy Bots
Capability
IdentityBot AI
ISC Portal
Manual Reporting
Natural language understanding
Yes
Menu navigation only
Partial
Natural language understanding
Yes
Menu navigation only
Partial
Natural language understanding
Yes
Menu navigation only
Partial
SailPoint ISC API integration
Yes
No
Limited
SailPoint ISC API integration
Yes
No
Limited
SailPoint ISC API integration
Yes
No
Limited
Deployment time
2-6 Weeks
Not applicable
12+ weeks
Deployment time
2-6 Weeks
Not applicable
12+ weeks
Deployment time
2-6 Weeks
Not applicable
12+ weeks
AES-256 + Azure Key Vault
Yes
Varies
Varies
AES-256 + Azure Key Vault
Yes
Varies
Varies
AES-256 + Azure Key Vault
Yes
Varies
Varies
Business Impact
Expected ROI once the chatbot is live
40%
reduction in support tickets
3x
faster response times
25%
increase in lead conversion
35%
reduction in support costs
+18 pts
customer satisfaction (CSAT) lift
Business Impact
Business Impact
Expected ROI once the chatbot is live
40%
reduction in support tickets
3x
faster response times
25%
increase in lead conversion
35%
reduction in support costs
+18 pts
customer satisfaction (CSAT) lift
Partnership Opportunity
Partnership Opportunity
New revenue stream
Expanded service portfolio
Competitive advantage
Joint go-to-market
White-label option
Partnership Models
Referral Partner
Introduce clients, earn referral fees.
Reseller Partner
Sell and support under your brand.
Strategic Alliance
Co-develop and co-market at scale.
Technology Integration
Embed the chatbot into your platform.
Implementation & Support
A guided, five-step path from kickoff to go-live
Discovery
Define goals, channels, and success metrics.
Knowledge Training
Ingest FAQs, docs, and knowledge-base content.
Integration
Connect APIs, and support tools.
Testing
Validate accuracy, tone, and edge cases.
Go-Live
Launch with monitoring and rapid iteration.
Implementation & Support
A guided, five-step path from kickoff to go-live
Discovery
Define goals, channels, and success metrics.